Ordering & Terms of Sale
First of all, a big thank you for deciding to add to your classic computer
collection with a purchase from DigitalDinos! (Goodness knows we need all
the sales we can get! :)
As you may or may not be aware, you cannot visit the
DigitalDinos store because... Well... There isn't one.
DigitalDinos only exists on the Internet. There are no deliveries or
personal pick-ups. All items are shipped from our warehouse (re: basement)
to you.
Unfortunately,
DigitalDinos does not support a "shopping cart" method of
checkout. We carry items in such limited, rarified quantities that it just
does not make sense to spend the time and money to set one up. All
ordering and sales occur by email with facilities on the Internet.
Fortunately, ordering from DigitalDinos by email is really
very easy! :)
We have split the instructions into two parts called
"Ordering" and "Terms of Sale." One thing you must keep in mind is that all the rules in under
"Terms of Sale" are in full effect
including and especially the one that states that all
sales are as-is and final. There are no refunds, repairs, or support on
any products that we sell from manufactures other than DigitalDinos. (Please see specific details of DigitalDinos branded goods in their own ads on
this site for their own support,
repair, and return policies.)
REMEMBER! Just because these items worked or didn't the
last time we checked does not mean that they will or won't work for you when you
try them! (Some of this stuff is really, really old!)
Ordering
Just follow the four easy steps below to place an order with
DigitalDinos:
STEP 1: Determine the item or items you wish to purchase and send the
list in an email to the sales department with your name, shipping address, and desired method of shipping.
The minimum merchandise order is $5.00. That's merchandise aside
from shipping charges!
STEP 2: The sales department will send you back an email
confirming availability with the total and
how to make payment.
STEP 3: Your items will be held for your payment for 10 business days. (If
you don't pay, you don't get!)
STEP 4: Once payment has been received, your items will be shipped to you. All
orders sent USPS (United States Postal Service) will ship on Saturday. All UPS (United Parcel Service) orders will ship Tuesday. (See "Packing,
Shipping, and Handling" below.)
See? We told you it was easy! :)
Terms of Sale
Unless
specifically stated and modified in the ad for the item, all items sold by DigitalDinos
have the following terms of
sale! All of these conditions are in addition to DigitalDinos' Legalese,
which you should have read already!
Though you should read all of the terms of sale very carefully, we've created an index for you to use to get to important sections:
Warranties and Refunds
How to Order
Payment
Methods of Payment Not Accepted
Accepted Methods of
Payment
Packing, Shipping, and Handling
Packing
Shipping - General
Addresses
within the United States
Addresses
in Foreign Lands
Handling
Taxes
Ohio Residents
Everybody Else
Contact Info
Email
Mailing Address
Telephone Number
Frequently Asked Questions
Do you accept credit
cards?
Do you accept PayPal?
I
sent you an email. Will you ever write back?
Will you
ship to (insert country name)?
How do I get a refund?
How long have
you been doing this?
My Order Arrived Damaged
I Thought it Was 'Exact' Shipping Cost
Besides
the cool, classic computer stuff, what else do you sell?
Other
Somewhat Important Stuff that Doesn't Fit Neatly Anywhere Else
Unless countered by wording in the ad for the item, all
items offered for sale are "as-is" with no warranties either written
or implied and no refunds are given.
This policy is due to the fact that almost all of DigitalDinos' classic
computer wares are anywhere between 10 to 25 years old. Just because the
item worked the last time we plugged it to test it before we placed it in our
online catalog on this website does
not mean that it will work for you when you plug it in. We urge you to
be an informed buyer. Before you buy: ask questions, examine the
pictures, request more detailed pictures and data, understand what you are
getting.
If this make you uncomfortable, please do not purchase anything from
us! There are lots of classic computer merchants out there.
(Well... Then again... Maybe not "lots" of them...
And all we can think of don't offer much - if any - warranty or refund
policy!)
The one exception to this rule are DigitalDinos created and branded goods.
In the ad, DigitalDinos will offer for some support,
repair, and return policies.
If you wish to purchase insurance on the shipment of your item through the
United States Postal Service (USPS) or United Parcel Service (UPS,) please click here for a discussion on
Shipping.
How to Order
Making an order by email with DigitalDinos is remarkably easy to do!
Step 1 - Make a List; Check it Twice
Determine the item or items you wish to purchase, make sure it adds up to at
least $5.00, and send the
list in an email to the sales department
along with the following information:
For clients with a
United States delivery address:
1.) What is your name and shipping address?
2.) How would you like your item(s) shipped? (You must choose
between USPS and UPS. If you choose USPS, please select either
Overnight, Priority, or Parcel Post. If you choose UPS, please
select either Ground, Orange, Blue, or Red.) See "Shipping"
below.
3.) Would you like your item(s) to be insured during shipment and for
how much? (All UPS shipments are automatically insured for up to $100.)
For clients without
a United States delivery address:
1.) What is your name and shipping address?
2.) How would you like your item shipped? (You must choose
between USPS and UPS. If you choose USPS, please select either
Global Priority, Airmail, or Surface Mail. If you choose UPS, please
select either Expedited or Express. Please note that UPS is going to
be very expensive.) See "Shipping"
below.
3.) Would you like your item(s) to be insured during shipment and for
how much?
Step 2 - Email from Our Sales Department
The sales department will send you back an email confirming availability with the total and
how to make payment.
Step 3 - Payment from You
Your items will be held for your payment for 10 business days. Please
make payment through one of the methods described and detailed in Payment"
below.
Step 4 - Payment Received, Shipping, and Confirmation
When your payment arrives, you will receive email thanking you. DigitalDinos will deposit your payment.
When your payment clears (See "Payment" below,)
your order will be packaged and shipped to you. (See "Packing,
Shipping, and Handling" below.) All orders sent USPS will ship on Saturday. All UPS orders will ship Tuesday. When your order is shipped, you
will receive a confirmation email from the Sales department. When you
receive the shipment, you might want to send us an email confirming what you
ordered has arrived safely.
See? We told you it was easy! :)
If you have problems receiving your item,
contact DigitalDinos quickly; DigitalDinos is not required to keep information on
sales longer than 90 days after the item ships!
Click here to return to the Terms of Sale
Index.
By ordering an item, you are entering into a legally binding agreement that
you are obligated
to complete at the agreed upon price plus
any packaging and shipping fees. (See "Packing,
Shipping, and Handling" below.)
Payment is expected up front, before the item(s) are shipped to you.
No credit is ever given or extended!
Payment is only accepted in
United States of America currency, also know as "U. S.
Dollars" or USD for short.
Payment must be received by us no later than 10 (ten) business days after
the final email we exchange working out the payment and shipping arrangements. If
you are going to send in your payment by post, United
States and Canadian customers may feel free to use first class mail for
payments. (You might want to insure and register the payment if it is
especially large.) All other customers from foreign lands must
send payments by airmail. (Sorry, but we recently had to wait
12 weeks for surface mail from Italy. One bad apple...)
We will check for payments to arrive at the P.O. Box at least twice during the week. All packing is done every Friday night for shipment during the next week.
On Saturday, all paid orders shipping USPS are shipped. On Tuesday, all paid orders shipping UPS are shipped. Your payment must arrive and clear DigitalDinos'
bank's processing by Friday at 5:00 PM E.S.T. to be sent in the current shipping cycle. Electronic payments clear practically overnight. All other types of
payment will require 3 to 5 business days to clear.
The following methods of payment are not accepted:
- Credit Cards
- CODs
- Personal Checks
- Business Checks
You have these methods through which to make payment, please use whichever
you prefer:
For clients in the United States of America who are using money orders and
cashiers' checks, only United States Postal Service money orders will be
accepted as immediate payment in full. All other money orders and
cashiers' checks will have to be deposited and clear the bank before the items
are shipped, typically 3 - 5 business days.
Overseas customers must pay by a guaranteed method of payment. May we
suggest using the folks at Western Union Auction Payments or
PayPal; others
doing business with us have had very good luck with them.
For those of you tempted to send cash through the mail, our advice is, "Don't
do it." You can get your money back if a cashiers' check or
money order is lost in the mail. You will not get your cash back
if it gets lost!
Click here to return to the Terms of Sale
Index.
First things first. Sorry, but, DigitalDinos is a very, very
part-time operation who's owner's day job with has a work schedule that barely allows
for a home
life and it certainly does not
permit in-person pick-up or delivery of items. (If you work in and with
computer technology, you understand.)
There are three extra charges that typically appear in any remote sale like
this:
Packing, Shipping, and Handling. Over the years, almost all of the very
few disagreements we have had with clients concern these
charges. So, let's try to nip this potential
disagreement right here and now. (We apologize in advance if
the following wording reads mildly tedious, overly detailed, and slightly
arrogant. It sure seems so to us, and we wrote it!
Maybe we've been quibbled to death by a few bad apples..?..)
Packing is the material - boxes, foam peanuts, wrapping paper, bubble wrap,
and so on -
used to pack the item in for shipping. There is a reasonable
charge for this.
DigitalDinos keeps some packing materials on hand; and where possible, we
will try to pack your orders for two reasons. First, it
saves you money; and, we appreciate this just as much as you do. Second, any box, foam
peanuts, bubble wrap, wrapping paper, and the like we can reuse and recycle to
keep out of the local dump is a good thing. (We love our
planet. It's the only one we have. Please recycle packing
material.) But remember, nobody on the DigitalDinos staff is a professional packer.
We will use whatever materials we have on hand and there
are no guarantees about how sufficient the packing is.
Occasionally, an item will need to be professionally packaged because we do not have packing material for it.
This fact will always be stated explicitly in the ad.
Professional packing is always
handled by our local Mail Boxes, Etc. No exceptions. We will always charge the exact amount Mail Boxes, Etc. charges
us;
and if you like, we will send you a scan of the receipt as proof.
(Be aware that most of the large items we have will need
to be professionally packed requiring large, expensive boxes and lots of
bubble wrap. Be prepared to pay $20 - $50 extra!)
You always have the option of having your item professionally packed by our
local UPS Store - at your expense, of course.
Shipping is the amount the delivery service - United States Postal Service,
UPS, Federal Express, and so on - charges DigitalDinos to accept, ship, and
deliver the item to you. We make an honest effort only pass on the exact
amount that they charge us for shipping. There are no "deals"
in shipping fees for us, so don't ask for them from us.
Remember:
1. DigitalDinos does not deliver items.
2. You cannot pickup items from DigitalDinos.
If you want to use a carrier other than USPS or United Parcel Service
(UPS), you have to work out those details with DigitalDinos beforehand and at
our convenience! (Shipping requests that do not use USPS or UPS are -
almost always - handled by The UPS Store or Staples and that will
incur extra cost to you.)
We will check for payments to arrive at the P.O. Box at least twice during the week. All packing is done every Friday night for shipment during the next week.
On Saturday, all paid orders shipping USPS are shipped. On Tuesday, all paid orders shipping UPS are shipped. Your payment must arrive and clear DigitalDinos'
bank's processing by Friday at 5:00 PM E.S.T. to be sent in the current shipping cycle. Electronic payments clear practically overnight. All other types of
payment will require 3 to 5 business days to clear.
If you are going to have the item delivered to an address within the US and
its possessions, you have the choice of having the item shipped to you via
USPS or UPS.
We strongly urge United States clients to purchase shipping insurance for
your items. Items shipped via UPS are automatically insured for up to $100
USD. Items shipped via USPS are not
automatically insured for any amount.
We prefer to use USPS rather than UPS.
Typically the only time we will recommend using UPS is if
the item is large and heavy because UPS tends to be a bit less expensive than
USPS in this case.
Whenever we send items in the United States and its possessions
with USPS, we really, really prefer to ship using USPS, Priority
Mail, with Delivery Confirmation. If you want to go the cheap route and
forgo USPS Priority Mail, let us tell you that the difference in
shipping costs on packages less than three pounds between Priority Mail and
Third Class (a.k.a. Parcel Post) is barely a few nickels or dimes.
(After 13 ounces, there isn't a First Class mail category.) The time it
takes between Third Class and Priority Mail can be substantial. We have had Third Class mail take 17
days to go 200 miles. So, we don't recommend using it except
for large packages and books and even then only with Delivery Confirmation.
If you purchase books (at least eight pages), film (16 mm or narrower),
printed music, printed test materials, sound recordings, play scripts, printed
educational charts, loose-leaf pages and binders consisting of medical
information, or computer-readable media from DigitalDinos, you can really get
cheap and go with Media Mail and Delivery Confirmation. One note of
caution; a few clients have aged significantly waiting for Media Mail packages
to arrive.
If you decide to get really, really cheap and not spend the extra 40 to 60
cents for USPS' Delivery Confirmation service, you do so at
your own risk and peril. DigitalDinos will not
assist you to track down a lost package!
SPECIAL NOTE!! Delivery Confirmation is not available for:
APO/FPO destinations, U.S. territories, possessions, and freely-associated
states in the Domestic Mail
Manual G011 (except for Puerto Rico and U.S. Virgin Islands, to which
service is available). The only way you can get DigitalDinos to assist you in
tracking a lost package in this specific case is to insure your package!
Service men and women have also aged significantly waiting for
APO/FPO packages
to arrive. (There is nothing USPS can do about the wait.)
If you prefer, DigitalDinos can also ship UPS for you.
Typically if the item is large and heavy and you are located in the
"Lower 48" of the United States, it is to your slight advantage to
ship UPS rather that USPS.
If you want an estimate on shipping cost, you should visit http://www.usps.com/
or http://www.ups.com/ and type in a weight,
approximate package dimensions, and so on. (Occasionally, you can glean
those from the ad; but usually, you will have to email
us for them.)
The package will be shipped from Mentor,
Ohio, 44060. For UPS, you
will have to enter in that the package is for one time pickup. (Once
again, this is a very, very part-time business. DigitalDinos does not have UPS dropping by
on a regular basis, sorry.)
If you want to review domestic postal rates and fees, click
here to be taken Domestic Postal Rates and Fees (Simplified) from USPS.
Very handy. Answers a lot of questions.
If you are outside of the US and it's possessions, the most economical way
to ship is USPS. The quickest is airmail and is usually delivered in 4
to 7 days. The cheapest is surface mail which can takes from 21 to 90
days. You can have the item shipped through UPS as well, but it almost
always costs quite a bit more than USPS.
DigitalDinos will not help
overseas bidders to track down a lost package that does not have shipping insurance,
tracking, or both! Overseas bidders should also strongly consider
shipping insurance and tracking options, if available. Note that not all of these
are possible. Check with http://www.usps.com/
or http://www.ups.com/ ahead of time.
Know your risks in shipping from the States to you!
The most common question overseas bidders ask is if we will ship to a specific country. If USPS or UPS
delivers there, yes, we will; no problem. However, verifying the
legality of the item or items we are shipping to you is your responsibility.
USPS and UPS will force us fill out customs forms accurately
describing the item(s) within the box. If the item(s) is stopped at the
border or sent back to us, you will not
none of your money will be refunded. (We have a strict, "No
Refunds. No Returns." policy.)
Import duties, fees, taxes, inspection services, and the like are your
responsibility as well.
If you want an estimate on shipping cost, you should visit http://ircalc.usps.gov/
or http://www.ups.com/ and type in a weight,
approximate package dimensions, and so on. (Occasionally, you can glean
those from the ad; but usually, you will have to email
us for them.)
The package will be shipped from Mentor,
Ohio, 44060. For UPS, you
will have to enter in that the package is for one time pickup. (Once
again, this is a very, very part-time business. DigitalDinos do not have UPS dropping by
on a regular basis, sorry.)
DigitalDinos makes an honest effort to charge only the exact packing and shipping costs.
Many other companies charge a "handling fee" which is nothing
more than an extra profit center for them. We never charge a "handling fee;" and as
clients ourselves sometimes, we despise companies who charge such and make it a habit
not to purchase from them.
Click here to return to the Terms of Sale
Index.
DigitalDinos must collect Ohio Sales Tax under certain conditions.
If any outside packing services are purchased from The UPS Store, you
will be taxed on those only once. Delivery service from UPS has a tax
built into the cost which in unavoidable and will be passed along to
everyone. USPS does not collect taxes on postage and we are not required
to tax shipping.
DigitalDinos is classified as a "Delivery Only" vendor. If
you are a resident of the State of Ohio, you will be charged sales tax on the
ending price of the auction item depending on the county in which you
live, not the city. By paying this sales tax, you do not have to pay any
Use Tax that is reported on your Income Tax form for items purchased over the
Internet. (At least, that's what they told us in 2003. You're on your own for income tax advice.)
You are responsible for determining the taxes, liens, fees, and so on your
country, state, county, city, locality requires you to pay.
Click here to return to the Terms of Sale
Index.
The primary email address to use is sales@digitaldinos.com.
If email to the above address does not go through or bounces back to you, send us regular mail or call
us. All of that contact information is on the Contact
page of this website.
Click here to return to the Terms of Sale
Index.
No.
Click here to return to the Terms of Sale
Index.
Yes, however only account transfers of cash and items must be shipped to a confirmed address. PayPal
payments made by credit card will be denied.
Click here to return to the Terms of Sale
Index.
Check all the normal things first. Does you email program work?
Does it say the message was sent? Did the email you sent DigitalDinos
have the correct address? (sales@digitaldinos.com)
Did the email bounce back to you and you forget to resend it? Are you using a spam filter and have not let the email address above through?
If everything is fine, remember... DigitalDinos' owner really, honestly doesn't
do this for a living. Emails from DigitalDinos may not turn around
especially fast.
So, that having been said, we will try to answer all emails
within 3 days - usually sooner. Has it been three days yet? If it
hasn't, please, sit tight and wait three full days, 72 hours.
If it has been five days and there has been no reply, there is a problem. Somewhere in the electronic ether your message to us has been lost, bounced, garbled, and
destroyed. Send it again and closely monitor the situation. If we still have not written back to you 5 days after the second email call us at 440-339-8538 or
send us a post card. We're
probably, desperately trying to do the same thing because we want
your items out of our stockroom and into your basement! :)
Click here to return to the Terms of Sale
Index.
If USPS or UPS goes there, yes, we
will; no problem. However, we have no idea if the item(s) we are shipping to you is legal there. The legalities
of the item(s) within your country is your responsibility, not ours.
USPS and UPS will force us fill out customs forms accurately
describing the item(s) within the box. If the item(s) is stopped at the
border or sent back to us, you will not
get any of your money back from us.
Import duties, fees, taxes, inspection services, and the like are your
responsibility as well.
Click here to return to the Terms of Sale
Index.
Unless countered by wording in the description of the item, all
items offered for sale are "as-is" with no warranties either written
or implied with no refunds given.
Please check the description of the item. It will contain any
warranties that may have been offered. If there was a warranty offered,
please contact us at sales@digitaldinos.com.
At our option, we will either: replace the item, repair the item, refund
the item's auction price and the exact cost of shipping it back to us using
our choice of shipping methods, or refuse to take any action. You must
claim a warranty action within 3 calendar days of the item arriving at its
destination.
Should DigitalDinos go out of business, all warranties issued are null and
void.
Click here to return to the Terms of Sale
Index.
We've been trading here and there on the Internet since 1986 when all there
were were newsgroups and you had to keep a copy of "Unix in a
Nutshell" by your side at all times. (Ah... Those were
the days...) On eBay, DigitalDinos' owner has been a member since May 5, 1998
under his personal eBay id, and since October 22, 2001 for DigitalDinos.
DigitalDinos is no "Johnny Come Lately" to this; so, trade with
confidence. :)
Click here to return to the Terms of Sale
Index.
DigitalDinos is not responsible for damage in transport by the carrier. If you insured your shipment through the carrier of your choice, either USPS or UPS,
DigitalDinos has appropriate paper documentation from the carrier to support your claim with them. DigitalDinos will not assist you in making your claim other than
providing you with copies of that documentation. If you didn't insure your shipment, you have no recourse open to you.
DigitalDinos is not responsible for packing. If DigitalDinos packed your item and it was deemed unacceptable, we are not responsible as you had the option to
purchase 'professional' packing services at the outset and you were told specifically that no guarantee for our packing exists. (See the Packing
subsection.) If you purchased professional packing from The UPS Store, we will provide you with documentation of the purchase made on your behalf and the contact
number of The UPS Store so that you may take up the issue with them.
DigitalDinos makes an honest effort to pass along exact shipping costs. Sometimes those precise scales at USPS and UPS don't match our cheap, springs-based ones.
And occasionally, USPS and UPS websites give the wrong cost. (Yes, shocking but true.) We do what we can, but we cannot guarantee that the exact shipping cost is
passed on.
DigitalDinos is an overgrown offshoot of disposing of duplicates and
unwanted items in the owner's cool, classic computer collection. (Funny
how lots of businesses get started out of hobbies, huh?) DigitalDinos is
its own business entity here on the web and on eBay. DigitalDinos operates strictly part-time, 5 to 10
hours per week, more for the owner's pleasure and advancing the hobby than as a
serious business interest. (The owner has a day job. :) For more
cool stuff, check out DigitalDinos'
auctions on eBay.
DigitalDinos' owner also has another selling ID on eBay, BasementSale,
through which is sold many eclectic, nerdy items from his basement. It
is not a business by any stretch of the imagination. Feel free to check
out BasementSale's
auctions on eBay.
Click here to return to the Terms of Sale
Index.
Use of any information posted by DigitalDinos may only be used strictly at
the users own risk and peril. DigitalDinos will not be held liable for any
direct, indirect, incidental, consequential, or any other
damages related to the use or misuse of any information by us
under any circumstances; and you agree to indemnify us and hold us
harmless in any legal actions arising from the use or misuse of any DigitalDinos
supplied information.
DigitalDinos will not be held liable for any direct, indirect, incidental, consequential,
or any other damages related to the use or misuse of any item purchased from
us
under any circumstances; and you agree to indemnify us and hold us
harmless in any legal actions arising from the use or misuse of any item DigitalDinos
has sold to you.
DigitalDinos will only maintain an accounting entry for tax purposes of a transaction for 7 (seven) years counting from January 1 of that seventh year. Ninety (90)
calendar days after an order has been shipped, all
other information related to an auction in DigitalDinos' possession is subject
to destruction. Please raise any concerns to DigitalDinos about a transaction much
before the end of that 90 day time period.
DigitalDinos reserves the right not to do business with anybody
without prior notice or justification. (However, once money has changed
hands, a deal is a deal so long as it's legal!)
No suitability for use or fitness to task for any item is
expressed or implied.
While care has been taken in entering information, DigitalDinos is not
responsible for any errors.
All prices are in United States Dollars (USD) and USDs are what DigitalDinos
demand as payment.
These Terms of Sale are updated with no prior notice given and are retroactive
at the discretion of DigitalDinos. You are responsible for keeping up
with them.
And - please - for goodness sakes, don't feed the lawyers! :)
Click here to return to the Terms of Sale
Index.
|
